1.If this machine with laser module?

Yes,every options will with laser module.

2.How long for after sale service support?

We will always help you solve your problems, even a few years later.

3.What materials build of machine structure?

The machine structure completed build withaluminum.

4.What is the actual working area on the machine?

Our machine model name is the working area, for example 1010 mean working area is 1000*1000mm, but machine out size will be larger than 1000mm, you can read on description.

5.Can the frame work with z kit cnc router?

Yes, but we suggest work on machine area less 1000*1500mm(1015) and spindle power less 300w, working speed less than 1500mm/s, you can buy z kit from our store or some options with z kit.

6. What accessories included in the order?

This is completed machine, will come with frame/cables/cable chains/chain support/board/laser/USB/software/instructions, some options with z kit and rotatory please refer option picture it willl display the configurations.

7.Is this machine use belt driving or lead screw?

Use belt, GT2-6mm belt.

8.What materials can this machine work for?

This is depend on different laser power,normally can work on: Wood/MDF/acrylilc/PVC/PCB/bamboo/plastic/stone/fabric/EVAfoam/carton/ceramics/oxidia aluminum/glass/stainless steel, different power laser can do different job, pls read the parameter test sheet in the description.

9.Can this machine customize other size?

Yes, just contact us discuss detailsor you can search on our store for other sizes.

10.Can this machine work with other laser?

It can work for all of diode laser module which support pmw/ttl signal, if you want connect other type laser which unknow brand you had better know the wiring method, but ofcourse we will give you some suggestions.

11.If this machine containing MDF buttom boardlike the picture display?

No, that is the effect picture, it is not included in the order.

12.Will support instruction?

Yes we will send instruction after order.

13. Will you pay dutywhen product arrived ?

Mostly Yes,most of countries will charge import taxbut  every countries are different, pls read customs policy at the bottom of the description , for EU customers order less 150euro will charge in order by aliexpress but over 150euro will pay offline when the parcel arrived in your local.

14.Can this machine work with Rotatory?

Yes, we also support Rotatory, you can search on our store.

15.Can i ship via postfrom China?

No, this machine packing box is large and the weight is high it canot send via post, mostly send via Express shipping but except Russian and oversea warehouse.

16.Is this machine accurate working ?

Yes, we use V-slot accurate aluminum rail and V-type plastic wheels, every axis moving accurate and smoothly, the axis gap can be adjustable and it can keep machine more stable and accurate move.

17.Can the control board support 24v?

Yes, the control board will work with 12v-36v.

18.What type of the controlboard?

It is GRBL controlboard, support pmw and ttl signal, support 3 axis X Y Z, it can work with laser also cnc Z kit, it can compatible for many different software, recommend use lightburn and lasergrbl.

19.Can the X axis adjustable?

Yes, it can be adjust height accurate and easy.

Friendly notice: if you have more questions please feel free contact us, Enjoy your shopping, Thanks.

• Our main shipping method is via DHL/Fedex/UPS/aliexpress standard shipping, when you place order just select your countries name you will see the shipping cost total.
• We only ship to confirmed order addresses, Your order address must match your Shipping address, if you need change address please leave a message in the order or contact us before dispatch.
• DHL and Fedex normally delivery time about 5-10days, UPS about 8-15days , Aliexpress standard post about 12-30days, seller'shipping method about 30-65days this is most for ship to RU/BLR/UA/KZ, this is just estimate time we will not promise it, especailly in COVID-19, all of shipping will delay in the world, but will keep update and send via best shipping method to you.
• ABOUT REMOTE ADDRESS:The product and shipping total is not included the remote address delivery charge, if your address is in the remote area and express company"DHL/Fedex/UPS" would ask you pay extra 38-45usd for the remote address delivery fee, we will help to check your address zipcode and city name before dispatch then info you, we hope you can understand and pay the remote shipping extra.
• you can check your address by this link: DHLhttp://raslist.dhl.com/jsp/first.jsp. normally just check on DHL web you will know if the city in remote or not.
• Due to COVID-19, delivery time are not stable, We apologize for any delays in logistics.

• Alipay escrow is our preferable payment method, we also accept credit card and other payment method which popular use in your country, some countries will support paypal.
• All of our offers are backed by 100% satisfaction guarantee, if for any reson you are not satisfied or the product have some problem pls contact us and if you need to return the product, please contact us for the detailed return, We will return your money except the shipping and handling fees after we receive your return items(but the item must be original condition), buyer pay for return shipping cost and import duty.
• Pls make the payment within 3days, if you have any question about payment pls do not hesitate to tell us, we will reply you within 24hours especially on holiday.
• You allow to cancel the order before dispatch if you not need it, just submit the cancellation choose "ohter reason"and then we will check and agree to the refund, once we agree to the refund, the next step will inspect by aliexpress and the local bank then will refund to your card, please contact the aliexpress service center for refund details, we canot help to check details once we agree cancelation.

• We are not responsible for any customs duty or import tax fee, but we will give you some good suggestions, customer can tell us to do as themselves request. if customs office charge any duty or other fees are the buyer's responsibility, our posting price are not included tax EXCEPT "EU COUNTRIES' THE PRODUCT PRICE IS INCLUDED VAT, YOU ABLE TO SEE IT BESIDE THE PRICE.
• When your product shipping by courier and arrives in your local usually the courier will info you by phone/email/message, they may need your assistance in handling customs issues and paying customs duties, please assist the courier to complete the customs payment and sign for the parcel to avoid the parcel being returned or destroyed, thank you for your cooperation.
• For EU customers

1)Product price less 150eu: Aliexpress will charge VAT in order together, we will put Aliexprss IOSS number ship your parcel and have no customs problem for such delivery. but If customs or courier still ask you to pay the customs duties even you show them the order payment proof, you can pay again then keep the proof of payment then contacting aliexpress customer service to return the VAT which you paid in order.

2)Product price over 150eu: Aliexpress will not charge VAT, but you should give us your VAT number(personal/company are ok), if you have no VAT number, we can put our company VAT number ship the product but when parcel arrived your local you should pay the VAT delivery the parcel, if not, parcel will return or destroy by customs and these losses will be undertake by you.

3)order ship from EU warehouse: Aliexpress will charge VAT in order together whatever less or over 150usd, bussiness buyer will not charge VAT.

• For Russian customers

1)We have RU warehouse in Moscow, pls mainly choose ship from RU, delivery time is faster.

2)If choose ship from China we mostly send by seller'shipping method and we will handle the customs problem, this method without tax but shipping time about 25-70days, delivery time is depend on your city if in remote area will take longer time. the shipping time is not stable to RU/BLR/UA/KZ especially in COVID-19. if the product support Aliexpress standard shipping we suggest you choose it.

• For other customers

Some of countries Aliexpress will charge consumption tax in the order when the price does not exceed its prescribed amount countries included US/AU/NOR/NZ, you will able to see the price you pay is higher than sale price. except these countries other will not charge tax on Aliexpress you will handle customs by self when it arrived.

• When you receive message relate customs issue pls assist handle quickly in 3days, if delay customs will return parcel or destroy or will charge high storage, these cost will be pay by customers, as a seller we just assist to handle customs issue.

• we have 6month warranty except Personal reason and consume accessories, but if the parts is heavy customers will share shipping cost. just contact us if you have any problem for your product we will help you fix it, donot worry about that.

• Please do not open the dispute if you are not satisfied with the product, we wish you could contact us and clear to tell the problem, we will try our best to help you.
• We maintain high standards of excellence and strive for 100% customer satisfaction! if the product with defect pls contact us before you leave Negative feedback, give us a chance to handle it please.
• If you like our product pleas leave us a positive feedback and collect our store add the favor product in your cart, a positive feedback can encourage us do better for your next! Thanks in advance!